Post by Suncorp Group

Suncorp has been recognised with the Australian Financial Review (AFR) AI Builder award for our enterprise GenAI solutions delivered across Claims and Customer Service.   This recognition reflects how we’re using AI to improve experiences for customers in the moments that matter most.    Across Suncorp, AI is helping our teams respond faster, make better-informed decisions, reduce complexity, and deliver more consistent support, so customers get clearer answers, quicker action and a smoother path forward, which is critical especially during difficult times.    By reducing time spent searching for information, simplifying policy interpretation, and giving our people a more complete view of each claim, we’re improving both the speed and quality of service we provide.    Chief Information Officer Adam Bennett says AI is transforming the way we deliver for customers:    “When something goes wrong, customers aren’t just making a claim, they’re trying to restore a sense of normality as quickly as possible. Our use of AI is helping us deliver the speed, clarity and certainty they need, in those critical times when they’re really counting on us.”    A huge thanks to the many teams across Suncorp who have contributed to this achievement. This recognition reflects a shared commitment to using technology responsibly to create real value for customers and support our people to do their best work.    #AI #GenerativeAI #CustomerExperience #Innovation #ResponsibleAI #Insurance #Suncorp Craig Price, Steven Hussey, Priyanka Paranagama, Michelle Bain GAICD, Tim Johnson