Post by Sumit Kejriwal

2016 letter by Jeff Bezos to #Amazon Shareholders - If organizations are not watchful then processes can become things. And it can happen very easily in large organizations. Processes turn into proxy for the result you want. When you abstract a task into a process, efforts are put in to make sure whether process is followed or not? You just want to make sure you are doing the process right. It’s easy to start managing to the process rather than to the outcome you want. Process is not the thing. It is always worth asking – Do we own the process? or Does the process own us? #process #processmanagement #businesstransformation #businessprocess