Post by Sudeepti Srivastava

​When did a paid service contract become a tool to force unnecessary machine upgrades? ​As a retail sector professional, I look at operational integrity and customer centricity as the bedrock of any business. Its highly disappointing to see standard service protocols bypassed at the ground level. ​My Eureka Forbes Ltd Aquaguard Reviva stopped working immediately after an official technician changed the filter cartridges. The authorized service center’s diagnosis - The internal AC-DC power adapter is faulty. ​Instead of replacing it under my active, paid ₹5,500 Annual Maintenance Contract (AMC), they claim a completely standard 24V electrical adapter is "obsolete" to force me into a paid machine exchange scheme. ​The operational reality: A 24V power supply module is the most universally interchangeable component in this industry. Fabricating inventory shortages to hit ground-level sales conversion targets at the expense of a contracted customer is an unacceptable service deficiency. ​I have officially escalated this to the Ministry of Consumer Affairs via the National Consumer Helpline (NCH) | Docket No: 9602775. ​Hoping the leadership team reviews how local service hubs handle contract fulfillment and customer trust. Pratik Pota Aviral Chopra Anurag Kumar Rakesh Moza ​#ConsumerProtection #ConsumerRights #CustomerService #UnfairTradePractice #EurekaForbes #Aquaguard