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Tony Xu on why customer obsession sometimes means baking cookies at DoorDash: “When our backs were against the wall, and we had, I think, less than two weeks of cash runway, and we had a terrible night where every single order was late, we made the decision to refund everyone. That cost us over 40% of the bank account. We baked everyone cookies and delivered them at 05:00 AM before everybody woke up. I think it demonstrates that this was a real value. It’s actually my test, really, which is, what are the actions that are naturally occurring? What are the behaviors that are actually occurring inside of an organization? Then how do you actually articulate it” YouTube: https://lnkd.in/gQJXKDcD Spotify: https://lnkd.in/g8zHjCJP Apple Podcasts: https://lnkd.in/gvK2v-3z Full transcript on Substack: https://lnkd.in/guN8y9_5

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