Post by SleekFlow

We hosted a roundtable in Dubai last week that started with a simple question: what does a guest actually want when they message a hotel? Moderated across three sessions by Bob Busman, Ertac Ayduran, and Wiam Alami, MSc, GMs, F&B and Marketing Directors from some of Dubai's top hospitality brands sat down with SleekFlow to unpack how AI-powered conversations are reshaping guest experience from first inquiry to loyalty. We talked through: 🏨 The real challenges hotels face turning guest chats into revenue 💬 What's actually working (and what isn't) in current guest engagement 🤖 Where AI and automation genuinely earn their place in the guest journey 🔮 What the next few years of hospitality conversations could look like By the end, one thing was clear: nobody in that room was asking if guests want to message them. The real question was how to make every single one of those messages feel personal. Thank you to our incredible speakers for bringing the honesty and expertise that made this conversation worth having: Michael Robinson, Iftikhar Hamdani, Manish Jha, Saurabh Tiwari, Greg O'Brien, Sofia Corrao, Kristina Mijovic, Moustafa ElGayar, Julio Rafael, Greg D'souza, Nawel A., Anissa Kawem. with thanks to Karan Kukreja for helping bring it all together And thank you to every leader who showed up ready to dig in, this is exactly the kind of room we want to keep building: Farah Bootwala, Eleni Paraskevopoulou MA, Ahmad Hafez, David Tomcsanyi, Mahesh Kumar, Fadi Touma, N N. MBA, CFBE. More from Dubai soon. Let's keep the flow going! #SleekFlow #ConversationsThatConvert #WhatsApp #CustomerEngagement #Hospitality #Dubai #AI

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