Post by Singapore General Hospital

What if empathy in healthcare could come from both humans and machines? In this episode of the SGH Hospital of the Future podcast, Professor David Bates, Medical Director of Clinical and Quality Analysis at Mass General Brigham (MGB), shares how health information systems, data, and active surveillance are helping healthcare organisations identify risks earlier, reduce patient harm, and support more reliable care delivery. In conversation with Dr Su-Yen Goh and Dr Jasmine Ong, they explore how Artificial Intelligence is evolving to become more human like in its interactions. As AI voices grow more natural and emotionally attuned, we will become increasingly comfortable engaging with them. Together, they reflect on what this means for empathy in healthcare, and how technology might complement the human touch in future models of care. Join hosts Dr Goh Su-Yen and Dr Jasmine Ong as they hear from Professor David Bates on the evolving role of AI in patient care. Listen on Spotify: https://lnkd.in/gX8KrAPb Watch on YouTube: https://lnkd.in/gq4g68-i Listen on Apple Podcasts: https://lnkd.in/gN4PrhUP #SGHHospitalOfTheFuture #Innovation

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