Post by Sierra

"Experimentation is what allows us to establish causality. By systematically evaluating control and treatment populations, we can confidently invest in the changes that deliver measurable improvements to customer outcomes." —David Cox, Head of Digital Self Service & Automation at ADT Read more about how Experiments in Agent Studio helps teams like ADT continuously improve agent behavior, one tested change at a time: https://lnkd.in/gsNE-a9C