Post by Sierra Biomed

The equipment failure was manageable. The hours of poor response wasn't. 🚨 Equipment goes down. It happens. That's not the crisis (usually). The crisis is calling your service company and getting nothing back. No update. No ETA. No one on the line. We've talked to many SPD & Clinical Engineering teams who are struggling with a serious lack in quality communication from their current SPD equipment service provider. It's unfortunate, but too often the reality. Every hour without answers compounds. Downtime becomes major delays. Major delays become canceled procedures. Canceled procedures become a financial hit to the hospital. Tens of thousands of dollars. Per case. Fast, clear communication isn't a bonus. It's should be expected ... all the time, every time. SPD and Clinical Engineering teams deserve a service partner who picks up, responds fast, and moves with urgency. Every single time. No exceptions. Does this sound familiar? Drop your experience in the comments. #responsetime #communication #customerexperience #sterileprocessing #spd #clinicalengineering #biomedicalengineering #bmet #cssd

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