Post by Shaji Madhusoodanan

We are not accepting anymore resumes (130+ resumes received already). I am collating all resumes and will send to the hiring team soon. If your resume is shortlisted by them, then they will contact you. I would not have any info after I send them the resumes. Thank you for the overwhelming response - wish you all the best! ___________________ Folks a friend of mine, who has joined a Startup in Europe is looking to hire Tech Support Engineers in Bangalore India. This Startup was founded in 2023 and headquartered in San Francisco and delivers AI-as-a-Service at 5–10x lower cost and with higher speed than competitors. Built for scale, the service has already powered 4 billion+ creations for +100K developers and +250M end-users worldwide. They already have 13 Million dollars in funding and are growing really well with annual revenue crossing 2.5 Million dollars. They are looking for engineers with 3 years to 10 years experience with Salary ranging upwards of 30 Lakhs INR per annum. For senior engineers they are willing to pay way more. If interested, please email me your resume directly to [email protected]. Below is the JD, I have removed the company name and will reveal it to the ones who apply. What we’re looking for Experience in Technical Support, Support Engineering, Solutions Engineering, SRE, or similar technical customer-facing roles. Comfortable working with APIs, JSON responses, error codes, and technical debugging. Strong ability to reason about distributed systems, latency, retries, and failure modes. Calm, structured communicator in high-pressure or incident scenarios. Comfortable working directly with customers on technical issues without overpromising. Highly organized and able to manage multiple support threads and escalations in parallel. Strong written and verbal communication skills (Slack-first, async clarity). Strong sense of ownership - takes responsibility for issues end-to-end and drives them to resolution rather than handing them off. Demonstrated ability to go beyond ticket handling and improve systems, processes, or documentation over time. Strong differentiators Prior experience in AI / ML platforms, infrastructure, or developer tooling. Familiarity with image, video, audio, or inference workloads. Experience debugging issues involving upstream providers or external dependencies. Has worked across time zones or in follow-the-sun support models. Comfortable discussing trade-offs (performance vs. cost vs. reliability). Experience supporting high-availability or usage-based, consumption-driven platforms. Tools & systems exposure: Customer communication: Slack (primary), email, GoogleMeet/Teams Support / ticketing: Zendesk, Intercom, Jira, Linear, GitHub Issues, or similar Monitoring & debugging: logs, metrics, dashboards (Datadog, Grafana, internal tools) Docs & knowledge bases: Notion, Confluence, GitHub docs, or similar APIs & dev tooling: Postman, basic API debugging, reading JSON responses, HTTP error codes