Post by SESTEK

In our strong collaboration with Getir, one of Türkiye’s leading technology-driven, on-demand delivery platforms, we explored how AI-driven technologies are shaping the future of customer experience.                                                               During our session, Can Kayagölü, Data Analytics & Process Design Manager at Getir, shared insights on the industry’s shift toward a proactive, real-time CX model, where potential issues are anticipated and addressed even before the first customer touchpoint. While AI continues to enhance automation and operational efficiency, meaningful customer experiences still depend on live agents and human empathy.                                                                                                           At SESTEK, we combine real-time AI intelligence with human expertise to help organizations act at the right moment and deliver exceptional experiences. 👉 Watch the full interview to explore Getir’s perspective on the future of AI-driven CX. #Getir #CustomerExperience #SESTEK #AI #RealTime #HumanCentricCX

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