Post by Service NSW

Congratulations to Service NSW Managing Director, Greg Wells, on being awarded the Public Service Medal (PSM). The PSM is a prestigious, internationally recognised award within the Australian Honours and Awards system. Greg has led Service NSW through a period of significant transformation while maintaining a strong focus on program delivery for the people of NSW. Under his leadership, major initiatives have been successfully delivered, including multiple Cost of Living programs, the rollout of NSW Digital Identity and digital credentials such as the Digital Birth Certificate, and significant enhancements to the ServiceNSW app. In dedicating more than 20 years to the NSW public sector, Greg Wells has engineered transformative leadership and championed innovation, working collaboratively across multiple agencies. His career reflects sustained excellence in driving digital reform, customer-centric service delivery, and resilience during crises. By delivering tangible benefits to colleagues, clients, and the organisation, Greg has left a lasting impact on the NSW public sector and the people it serves, making him exceptionally deserving of the Public Service Medal.