Post by ServiceNow

When the nation's largest mobile medical diagnostics provider achieves 96% scheduling automation across 127 markets, millions of patients benefit. TridentCare dispatches mobile X-ray, ultrasound, and lab teams to nursing homes, rehab centers, and patients at home across 46 states—5.4 million visits a year. Every one of those visits starts with a scheduling decision. Before ServiceNow, 50% required manual scheduling. Now, dispatchers only step in when human judgment is needed. When a service commitment is at risk, the system re-prioritizes automatically—urgent patients move to the front. The result: a 57% reduction in patient wait times beyond SLA windows. See how TridentCare is transforming mobile healthcare delivery with ServiceNow: https://lnkd.in/gTgetXbv