Post by Secret Hopper

You may be in survival mode if… -You are brewing what feels safe instead of experimenting -Avoiding events because they feel risky -Scheduling the absolute minimum staff just to get through the shift -Making pricing decisions purely from fear -Marketing only when sales dip -Constantly putting out daily fires without fixing the actual problem. At that point, you are just reacting. Take staffing as an example. Let’s say you cut back from three bartenders to two. No one can walk the floor. The manager is stuck behind the bar. No one is assigned to proactive guest engagement. No table touches. No education. No recommendations. No one available to solve small issues before they turn into bigger ones. Guests start to feel like transactions instead of people. That is not being lean. Lean is intentional. Lean means you looked at your numbers and scheduled in a way that still protects the guest experience. Being short staffed is when you are trying to save on labor and hoping nothing goes wrong. That is survival mode: https://lnkd.in/ey5cpzN3