Post by Sasin School of Management

Join the Sasin Research Seminar on “Hidden Tolls” with Dr. Hannah Kunst and Dr. Nate Zettna, Lecturer in Leadership within the School of Work and Organizational Studies at the University of Sydney Business School. This seminar explores the hidden psychological costs experienced by customers and frontline employees in public services, including stigma, stress, loss of autonomy, burnout, and emotional burden. 📌 Monday, June 29, 2026, 12:00–13:00 📌 Free registration & more info ➡️ tinyurl.com/eusf6jph