Post by Salesforce

We're expanding our partnership with Databricks to help organizations create a shared foundation for human and agent work. As work increasingly happens through agents, automation, and conversational interfaces, having a complete, unified view of your business has never been more essential. By connecting governed enterprise data with customer and operational context, Salesforce and Databricks are empowering organizations to turn deep understanding into trusted, seamless action. “The challenge is no longer building more agents. It’s giving agents the trusted data, business context, governance, and workflows required to operate safely at enterprise scale,” said Rahul Auradkar, President and GM, Data Foundations, Salesforce. “Together, Salesforce and Databricks are helping customers build a new operating model where humans and agents work side by side to accelerate productivity and business growth.” To create this shared foundation, we are expanding our partnership across three key areas: 1. Governed Business Context: We are expanding our Zero Copy integration to extend trust controls across both platforms. With capabilities like Federated Authentication and identity mapping, organizations can ensure users and AI agents operate against the exact same governed enterprise context, permissions, and security controls—regardless of where the data resides. 2. Cross-Platform Discovery & Action: We are making it effortless to take action without custom integrations. Through Federated Search and bi-directional Model Context Protocol (MCP) integrations, users and agents can seamlessly discover information and work across Salesforce and Databricks. 3. Enterprise Context in the Flow of Work: We are bringing Databricks-powered insights and AI experiences directly into Slack. Whether it's asking Databricks Genie about inventory risks or getting real-time threat alerts through Databricks Lakewatch, teams and agents can access trusted information and accelerate decision-making without ever switching systems. “Salesforce and Databricks help us bring together fan data from across our business into a trusted foundation for AI. With that context, our teams and agents can better understand each fan, recommend the next best action, and create more personalized experiences across every interaction.” — Joey Graziano, Chief Commercial Officer at Pacers Sports & Entertainment. The gap between reasoning and action is officially closed. Humans and agents, working side-by-side on a single, trusted foundation. This is the new operating model for the enterprise. https://sforce.co/4eIXXgl