Post by SA Water

Domestic and Family Violence Prevention Month 💜 For someone experiencing domestic, family or sexual violence (DFSV), even something as simple as a water bill can become another source of risk or control. That’s why roles like Jody’s matter. Based in our Customer Care Centre, Jody supports customers experiencing DFSV, particularly where financial abuse, coerced debt or account interference is involved, so they can stay connected to essential water services safely, privately and with support. “Financial abuse is one of the most common, and least understood forms of DFSV,” Jody says. “Perpetrators may control bills, accrue debt in someone else’s name, or use utilities as another point of control. “When utilities offer flexible hardship options and protections, it helps break that pattern.” Since November 2025, more than 70 SA Water customers have chosen to place protections on their accounts. These can include alternative billing options, preferences around contact, and added privacy safeguards. Most protections can be arranged directly through our Customer Care Centre, with access to further specialist support if there are heightened safety concerns. Jody’s work brings a trauma‑informed lens to customer care and strengthens the support we provide to our people, recognising that staying connected to work - and to essential services matters, especially during difficult times. If you’re a SA Water customer with concerns about account safety or privacy, our Customer Care Centre team is here to help. More information is also available here: https://lnkd.in/gfR-KjhK If you or someone you know is experiencing DFSV and needs support, help is available. You can contact 1800RESPECT (1800 737 732) for free, confidential support 24/7, or chat online at 1800respect.org.au.