Post by Rohit Goyal

🚨 How Zscaler Digital Experience (ZDX) detected the Claude AI outage 🚨 ZDX flagged a sustained service disruption impacting Claude (claude.ai), helping teams quickly confirm it wasn’t an internal network issue and accelerate vendor triage. What ZDX saw (from several monitoring locations): From 11:27 AM ET 2/27 through 10:47 AM ET 3/02, ZDX showed a continuous outage/degradation window, with recovery starting at 10:47 AM ET 3/02 (availability turning back to green). 🛠️ The highlights: Availability impact: ZDX recorded major availability degradation during the incident window. Actionable HTTP signals: ZDX surfaced web transaction failures and status-code issues, including: https://claude.ai/ returning 307 https://claude.ai/login returning 403 Error detail: “HTTP Code is not within the HTTP Response code range” The request is being redirected first (307) and then the redirected request is being explicitly denied (403). That pattern typically identifies a security / routing layer which is blocking the final request. ⚙️ Why ZDX Managed Monitoring matters: When a critical SaaS app goes sideways, the hardest part is quickly answering: Is this us, the network, or the provider? ZDX provides immediate visibility into availability trends, HTTP error behavior, and path health, so IT teams can move from guesswork to informed escalation in minutes. 🔗 Want to learn more about ZDX and how it helps detect GenAI SaaS outages early? https://lnkd.in/gCQaTcE6 #Zscaler #ZDX #DigitalExperience #DEM #NetworkOps #ITVisibility #GenAI #SaaS