Post by Rocketlane

"It's surfaced, it's documented by AI, and then our awesome team can take it and do what they do best — solve the customer problem." That's Eric Jostaff, Senior Manager for Customer Implementation at Virtuous. His team had a problem that wasn't obvious on paper. Customers were meeting every milestone, checking every box in Rocketlane. But post-onboarding CSAT told a different story. Not big escalations. Just small words. "Overwhelming." "Confused about what happens after go live." The kind of risk that slips through every manual process. And all of it had to be caught by a human, on a call, documented by hand. One escalation eating hours that should've gone toward actually helping customers. Rocketlane Signals changed that. The first time they ran it, the risks their team already knew about showed up immediately. Right there in the platform. Now risk is caught early, surfaced automatically, and their team just focuses on fixing it. "Onboarding is the most important part of the customer journey. If we can solve customer risk more efficiently, we boost sentiment and set customers up for real growth." Want to see how Virtuous is doing it? Join us at Nitropalooza: https://lnkd.in/e_p4urRK

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