Post by Quinnox

When Dan Gustafson, SVP, Information Technology & CIO, Newell Brands, shares this, more than satisfaction; it signals a deliberate shift toward a more intelligent IT operating model. ✨ By adopting an AI-driven Services-as-Software (SaS) approach, the impact was measurable: ✅ 50% reduction in analysis & solution efforts ✅ 95% improvement in resolution time for automated use cases ✅ 30% improvement in overall support efficiency This is the same structural shift highlighted in the latest 📗 HFS Research Challenger Perspective, where Quinnox is recognized for advancing the Services as Software model - embedding automation, intelligence, and outcome-based delivery directly into IT operations. ➡️ Explore the full HFS report here: https://lnkd.in/gNkaVDDz ➡️ Also, read the complete case study here: https://lnkd.in/g86HMCgq Amit Nagar Rekha Raj Venkataguru Kandarpi Akshay Deshpande Santanu Das Somnath Chakraborty Arun CR VidhyaShankar Ganapathy Mahesh Krishnamoorthy Arun Iyer Ganesh R. Phil Fersht Saurabh Gupta Tony Filippone Ashish Chaturvedi #servicedelivery #enterpriseservices #HFS #NewellBrands #servicesassoftware #clienttestimonial #successstory #digitaltransformation #AgenticAI #AIagents #Quinnox #AccelerateSuccess