Post by QuestionPro

Most #CX leaders assume their scores are competitive, but the data says otherwise. In Q1 2026, the gap between the best and worst-performing industries in the U.S. reached 35 NPS points. Technology at the top, Banking and Credit Unions at the bottom, measured in the same #study, in the same quarter. Technology leads all 9 industries we tracked, while Banking and Credit Unions sit at the bottom, posting their second consecutive decline. Hotels hit 80% CSAT while loyalty scores quietly fell. And for the first time, we're measuring Customer Effort Score across every industry. Over 100 brands ranked, with quarterly trends going back to Q1 2025. Download the Q1 2026 CX Benchmarks report: 👉 https://hubs.li/Q04cNJC-0