Post by Qatar Airways

Qatar Airways Group has restored its network to 85 percent of pre-crisis levels and created two new executive roles to sharpen its operations and deepen its focus on customers.   The Chief Operating Officer role, taken up by Abdulla Ali, will bring the Group's operational functions under a single leader, with focus on accountability, performance and the highest standards of safety.   The Chief Customer Officer role, taken up by Calum Laming, brings the brand and customer touchpoints under one coordinated focus, ensuring consistency, excellence and warmth throughout the customer journey.   Hamad Al-Khater, Group Chief Executive Officer, said: "These appointments are about what comes next. With Abdulla and Calum joining our leadership team, we will move faster, sharpen our focus on excellence, and put the customer at the heart of every decision we make. They are also about our people, expanding our ability to develop talent and support the growth of our incredible teams.”   The two new appointments support three key priorities that will shape the Group's next phase of growth. The focus is on delivering a world-class passenger experience at every touchpoint, expanding the passenger and cargo network with a modern fleet and the next generation of Qsuite, and investing in its people, in their development, succession, and the skills the years ahead will demand. Read more: https://lnkd.in/gVaXbug5