Post by Puzzel

How many systems do your agents use during a typical customer interaction? 🤔 CRM. Telephony. Knowledge base. Teams. Notes. Email. Agents move between them all day, often without even thinking about it — a pattern our Product Designer Gina Halvorsen has watched play out first-hand in contact centres. Our State of Contact Centres 2026 research found that the average contact centre now works across around four different technology vendors. Some operate across six or eight.  It's perhaps no surprise that 94% of CX leaders say technology consolidation is critical. Yet only 3% say they've reached a single unified platform. The organisations making progress aren't always replacing everything. Many are starting by identifying where friction exists and finding ways to make everyday work simpler. If creating a smoother experience for agents and customers is on your agenda, the webinar below is worth a watch. 🎧 Watch the replay: https://lnkd.in/dZ-xGtZg #CustomerExperience #ContactCentre #AIinCX #CXLeadership