Post by Puzzel

What's next for customer experience in 2026? 🤔 We asked 1,505 CX leaders across Europe, and the results are in.📝 The State of Contact Centres report explores the biggest challenges, trends, and opportunities shaping customer experience in 2026 and beyond - and how organisations are preparing for what’s next. Here’s a glimpse of what we found: ✅ 94% of CX leaders say consolidating their tech stack will be key to improving efficiency ✅ 91% believe agent assist tools like AI copilots will be essential in supporting agents ✅ 85% feel ready to implement AI in their operations From scaling AI responsibly to simplifying technology and supporting agents with smarter tools, this year’s report captures what’s driving real change in CX - and how teams like yours are preparing for 2026. 📃 Download the full report here: https://lnkd.in/drwQHF5n #ContactCentre #CustomerExperience #CXTrends #StateofContactCentres