Post by Puzzel

New Puzzel Talks episode just went live! 🎙️ Bad automation is everywhere. But why does it keep happening, and why does 2026 feel like a breaking point? In the latest episode of Puzzel Talks, Product Designer, Gina Halvorsen joins host Gabriela A., Puzzel's CMO, for a candid conversation about automation failures, what causes them, and the guardrails that actually work. One key takeaway: the gap between automation that works and automation that frustrates is almost always a design problem, not a technology one. Fast and broken is often worse than slow and broken. 👨‍💻 The organisations getting this right map the customer journey before they build anything, and design for failure as deliberately as they design for success. If you're automating customer journeys right now, this one's worth a listen. 🤝 🎧 Automation Horror Stories (and How to Avoid Them) is out now. Listen here: https://lnkd.in/eJDqBmVt #CustomerExperience #ContactCentre #Automation