Post by Puzzel

New Puzzel Talks episode just went live! 🎙️ As AI handles more of the customer journey, the moments left for your agents are the hardest ones — complex, emotional, high-stakes. 👩‍💻 In the latest episode of Puzzel Talks, host Frieza Brooks talks to Katie Stabler, Founder of CULTIVATE Customer Experience by Design, about building a CX team fit for that reality. One key takeaway: the organisations getting this right aren't the ones with the most advanced tech stack. They're the ones investing in leadership, because change management, not the technology itself, is what actually blocks AI adoption in CX. 💡 If you're building your team for the next three years, not just the next quarter, this one's worth your time. 👉 Building the Future CX Team is out now. Listen here: https://lnkd.in/dwMaKv2f #CustomerExperience #ContactCentre #AI #Leadership