Post by Presidio

When HealthEquity set out to transform how they support members, they envisioned fast answers, friendly experiences, and smarter self-service for millions. With Presidio by their side, that vision came to life. Together, HealthEquity and Presidio tackled the challenge head-on, creating an AI-powered virtual assistant named "Ivy" built on Google Cloud CCAI. Ivy does more than just answer questions; she listens to what members need, understands their intent, and guides them quickly to solutions. The result? - Faster resolution times and reduced wait periods - Improved member sentiment and overall satisfaction - Richer data to inform even better self-service in the future Discover how Presidio and HealthEquity are shaping the future of customer service: https://bit.ly/3WmJ0Xw

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