Post by PPS Mutual

For many clients, the claims process can feel unfamiliar and, at times, overwhelming, particularly when mental health is involved. These claims are inherently layered, shaped not only by diagnosis but by how a condition presents over time and affects day-to-day function. '(These claims are) complex, highly individual, and rarely predictable. Recovery is not always linear, and capacity can change over time.' - Marcello Bertasso, Head of Underwriting and Claims Management, PPS Mutual This evolving nature is what makes mental health claims distinct. They often require a more considered, multi-point assessment - one that reflects changes in capacity, treatment, and recovery. Understanding this complexity provides important context to the claims journey and why experiences can differ from more straightforward physical conditions. Read more in the full article 🔗 https://bit.ly/3Q2go5G #ppsmutual #mutuality #profitsharing #riskadvice #mentalhealth #insuranceprofessionals