Post by POWER International AS

We had some concerns before putting AI on the front line of our customer service. Would customers accept it? Would satisfaction drop? Would our colleagues still have meaningful work to do? Sixteen months in, here's what we know. Our virtual agents are trained the same way we train our own people, and available 24/7 across every channel. Customer satisfaction didn't drop. During our busiest period of the year, it hit 93 out of 100. Today, AI handles over 50% of all customer inquiries across the Nordics. The other half is still handled by our people, the cases that actually need human judgment. High tech and human touch together!🙏🏼 POWER Norge AS POWER Sverige POWER A/S Power Finland Power International Logistics AB