Post by Portico

𝗠𝗲𝗲𝘁 𝘁𝗵𝗲 𝘁𝗲𝗰𝗵 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗴𝘂𝗲𝘀𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✨ At Portico, we believe that exceptional guest service is, and always will be, human at its core. A warm welcome, genuine connection and intuitive understanding of people define service with heart, but technology plays a vital role in enabling this. When applied correctly, tech removes friction, anticipates needs and provides the insight and time to focus on what matters most: 𝘨𝘶𝘦𝘴𝘵 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦. Rather than replacing human interaction, the right tools allow our people to be more present. In April, Portico Connect brought together some of the most innovative workplace tech companies. Here's a look at the partners who exhibited and how their work helps us create exceptional, personalised service with Heart. Locale Locale connects people, places and technology to create a seamless building experience. It is a centralised platform that enables on site teams to deliver a highly personalised experience by bringing visitor management, communications, access control and more into one interface. Locale provides visibility of arrivals, visitors and building activity, helping teams manage busy periods and reduce manual processes. With features like pre-registered QR code access and visitor profiling, teams can recognise returning guests and anticipate preferences. HubStar HubStar offers a platform covering employee experience, occupancy utilisation and space management, used by large organisations globally. Portico People use HubStar to manage visitors, meeting room usage, and reporting for our clients. The platform's data tools reveal patterns in how offices are used, helping clients right-size their space and reinvest in higher-quality environments. Audiem Audiem turns workplace interactions into meaningful insight, helping organisations understand what’s happening and why. By bringing together feedback from surveys, service interactions and employee touchpoints, it gives teams a consistent view of experience. By capturing feedback across locations, organisations can identify patterns and address issues with clarity. ComXo ComXo has been a Portico partner for eight years, supporting major accounts with outsourced switchboard, concierge and booking services, replicating the warmth of an in-person front desk over the telephone. AI is being piloted for lower-risk tasks, while human expertise remains central. Their view reflects Portico's: technology should enhance the experience, never replace human connection. HoxtonAi HoxtonAi’s SaySo platform captures real-time spoken feedback, turning everyday interactions into immediate insight. Feedback is gathered in the moment and analysed automatically. By linking feedback to specific locations and moments in time, SaySo enables faster responses and a more consistent experience. The principle is simple: the best environments are the ones that listen and adapt in real time.