Post by Plume

This is a landmark shift in how ISPs deliver customer care. Today, Plume acquired Sweepr Technologies, bringing AI-orchestrated customer care together with real-time, device-level network intelligence. Not as a future vision, but as a shift ISPs can begin acting on now. ISPs are being squeezed from every side. Support costs are rising. Networks are more complex. Subscriber expectations keep climbing. Visibility alone is no longer enough. What matters is execution in the moment. Seeing what’s happening in the home. And acting on it before frustration sets in. Plume’s acquisition of Sweepr closes a long-standing gap between network intelligence and customer care execution. By connecting real-time network insight with AI-native, no-code orchestration, the platform translates live context into guided and automated actions across every support channel, from self-service to assisted care. The impact is real and measurable: - Faster issue resolution - Higher digital engagement - Fewer support calls and truck rolls - Lower cost-to-serve For Plume customers, Sweepr’s AI-powered orchestration platform becomes commercially available globally, extending care execution alongside Plume’s network intelligence over time. “We’re connecting AI to the moments that matter — when a subscriber needs help,” said Dan Herscovici, President and CEO of Plume. “By combining care orchestration with real-time network visibility, we’re turning network intelligence into action at scale.” “In customer care, context is everything,” said Alan Coleman, co-founder of Sweepr. “Bringing live in-home context together with network intelligence helps providers solve the right problem the first time.” 🔗 Read more: https://lnkd.in/gRhQt325