Post by Pietro Capra

I’m excited to share an important milestone for our team. Over the past two years, we have worked extensively on GenAI applications and today our journey has been recognized with the publication of our official case study by LangChain 🎉 The article highlights how Fastweb + Vodafone is leveraging LangChain and LangGraph to build advanced AI agents — such as Super TOBi and Super Agent — capable of handling complex conversations, orchestrating multiple systems, and delivering reliable, context-aware responses at scale. With the support of LangSmith, we’ve also been able to introduce strong observability, evaluation, and continuous improvement into our AI lifecycle. 👉 Read the full case study Below ✨ What this means for us: • Production-ready, scalable GenAI applications • Tangible impact on customer service and internal operations • A strong, data-driven approach to monitoring and improving AI systems • A great example of teamwork turning innovation into real business value 👏 A huge thank you to everyone involved in this journey — Abozar Alizadeh Barjam Bardhi Stefano Salvatori Simone Bitti Diego Manenti Anna Giulia Mameli Veronica Puddu Nicola Zaltron Giuliano Arru Gioacchino Piazzolla Vittorio Mussin Andrea Lombardi Nicolò Merzi Simone Sestili Anna Dorna Marco Piermartini Mikhail Vorontsov Andrea Nobile Aya Kaiyr. Laura Legrottaglie Rosaria Montesano Lydia Corleto Giuseppe Russo Federica Chierici Marco Castrucci Valerio Mariotto Paola Milone Cristina Monti Simona Barone Doriana Tocci Silvia Fornasier Francesca Cardinali Giulia Barzaghi Marco Arditi Luca Sardu Ivan Giussani Andrea L. Andrea Valentini Albanelli Lucia Barbieri Erica Letteriello Alessandro Foccoli — your expertise, commitment, and collaboration made this possible. Looking ahead, we’re excited to keep pushing the boundaries of responsible, scalable, and impactful AI. #GenAI #AI #LangChain #LangGraph #LangSmith #Innovation #CaseStudy #Teamwork #CustomerExperience #Fastweb #Vodafone