Post by PetSure (Australia)

Last week, PetSure passed $3 billion in claims paid. This milestone reflects how fundamentally the role of pet insurance has changed. Read the full release below. PetSure passes $3 billion in claims paid as pet insurance becomes embedded in Australian veterinary care. 19 May 2026, Sydney: PetSure has passed $3 billion in claims paid, reflecting a significant shift in how pet insurance operates within the Australian veterinary system. The milestone comes as veterinary medicine has advanced considerably over the past decade, with diagnostics, treatments and specialist care now available to pets that were largely inaccessible a decade ago. Pet insurance has evolved alongside that progress, moving from a product many owners held as a precaution to one that increasingly shapes how care is accessed and delivered at the point of the veterinary consult. PetSure Chief Executive Officer Alexandra Thomas said the milestone reflects how fundamentally the role of pet insurance has changed. "Behind every claim is a pet that needed care and an owner trying to make the best possible decision in a stressful moment," Ms Thomas said. "What $3 billion tells you is the scale at which that is now happening across Australia." A significant part of that shift has been driven by GapOnly®, PetSure's real-time claiming system now operating across 85% of Australian veterinary clinics. The most widely recognised and highest-rated system of its kind in the market, GapOnly® allows eligible claims to be processed during the consultation itself, removing the need for pet owners to meet the full cost upfront and allowing the conversation between vet and owner to remain focused on care. "One of the hardest parts of a vet visit is managing a large upfront cost when you are  already worried about your pet," Ms Thomas said. "When that can be resolved in the  room, in real time, it changes the experience for everyone." PetSure also operates PetSafetyNet, a program that extends access to veterinary care for pet owners who need it but can least afford it, whether facing financial hardship or other barriers to care. With a $1 from every GapOnly® claim directed to the program, PetSafetyNet provides free 24-hour veterinary telehealth and subsidised urgent in-clinic care, where needed. Since launching in October 2024, the program has supported approximately 1,500 pets and contributed close to $1 million in care support. "PetSafetyNet is about making sure the system works for more people, that access to care doesn't depend solely on what someone can afford in that moment," Ms Thomas said.   PetSure processes more than 5,500 claims on a typical weekday. PetSure underwrites or administers pet insurance across more than 20 brands in Australia and New Zealand. Head to petsure.com.au to learn more.