Post by Persistent Systems

Still using yesterday’s contact center playbook for today’s customer expectations?   In this episode of Re(AI)magine Conversations, Sarika Gupta, SVP at Persistent Systems, speaks with Barry O'Sullivan, Senior Vice President, Strategic Solutions at Five9, about what enterprises need to rethink as contact centers evolve for the AI era.   The conversation explores why migration alone is not enough, how AI is reshaping customer engagement and what it takes to build experiences that are connected, intelligent and built for change. Connected journeys. Smarter agents. Real-time insight.   If contact center modernization is on your agenda, this episode is worth your time.   Watch Episode 13 now: https://lnkd.in/gD2kvS_F Jaideep Vijay Dhok, Kuljesh Puri, Shimona Chadha, Brij Gupta, Ravindran M., Manvika U., Dhivya Kumar #ReAImagineConversations #ReAImaginingTheWorld