Post by Perry Contini

How is your dealership currently implementing AI? Is it amplifying your team's winning strategy or is it stretching your operations thin? If a customer works with your service team only to be directed to an AI tool, the disconnect can leave them disoriented and frustrated. AI can't be tacked on to your pre-existing framework; it needs to co-exist with it. If a dealership can seamlessly shift between its skilled team and intelligent AI, it don't alienate customers - it offers an experience that makes it the go-to. WardsAuto just published a great article that covers this AI implementation dilemma. If you want insight on how dealerships are approaching the topic, read here: https://lnkd.in/gfpEuntg