Post by Percepta

Connected vehicle features create tremendous value, but only when customers know how to use them. In this article, originally published by EV Business and republished with permission, Percepta’s EV Specialist, Omar Riahi, explores why customer adoption is one of the biggest challenges, and opportunities, in the connected vehicle ecosystem. The shift to software-defined vehicles is creating new opportunities for brands to engage, educate, and retain customers. At Percepta, we support that journey through expert onboarding, technical support, and connected services enablement. Thank you to Lawrence Harte and EV Business Magazine for helping advance this important industry conversation. https://lnkd.in/g9wKC6Uc #ConnectedVehicles #AutomotiveCX #SoftwareDefinedVehicle #CustomerExperience #Mobility #PerceptabyTTEC #EVs