Post by Parloa

In 2026, brand loyalty is more fragile than ever. We just launched the Consumer Patience Index 2026, based on a survey of more than 1,000 US consumers about how they feel about their support experiences today. The reality: most consumers are fed up with bad customer service and are just one bad experience away from switching to another brand. In fact, 83.2% of consumers say their customer service experience directly shapes their brand loyalty. Your customers would do anything to avoid being sent through endless menu trees or stuck listening to hold music. The good news: it’s not too late to win back their loyalty. Read the Consumer Patience Index 2026 for more insights from real consumers: https://lnkd.in/eNhg3SUT #Parloa #CustomerExperience #AIInnovation