Post by Oxford SU

We're looking for an impartial, non-judgemental, professional Advice Caseworker to support students through complex academic and personal challenges. You’ll provide clear, person-centred advice on issues such as academic appeals, complaints, misconduct and wellbeing concerns, helping students to understand their options and feel confident navigating collegiate University processes. 👀 What you’ll do: - Manage a caseload of student enquiries from first contact to resolution - Provide tailored advice on collegiate University procedures - Support students with statements, meetings and hearings - Maintain accurate and confidential records - Spot trends and contribute to policy insights 💪 What you’ll bring: - Experience providing advice or casework support in complex or sensitive situations - Strong organisational skills and experience managing a caseload - Excellent written and verbal communication skills, with the ability to explain complex information clearly - A high level of empathy, professionalism and attention to detail - The ability to interpret and apply regulations and policies 🔥 You’ll thrive in this role if you are: - Calm and supportive under pressure - Able to balance empathy with clear professional boundaries - Proactive and collaborative, with a strong sense of initiative - Committed to delivering an inclusive, non-judgemental service ✨ Why join us? You’ll be part of a small, high-performing and supportive team working at the heart of student life at Oxford. This role offers the opportunity to make a direct, meaningful impact on students’ academic experiences and wellbeing. 📝 Contract type:  Permanent (subject to 6-month probationary period)  🕙 Working hours and location: 22.5 hours per week (0.6 FTE) worked during core office hours of Monday-Friday 9am-5pm. To be worked across a minimum of 4 days. We expect staff to be on-site up to 100% of the week during full term time and a minimum 60% of the week during vacation periods – dependent on service needs. 💰 Salary: £19,779 actual salary for 0.6 FTE (based on a full-time equivalent salary of £32,966) How to apply:  1️⃣ Read the full Job Description before applying for this role (Available: https://lnkd.in/e-ZBGrKH) 2️⃣ Send your CV and Covering Letter to [email protected]. Your covering letter should outline your suitability for the role based on the essential criteria in the Person Specification. Please also complete and return our Equality Monitoring form. Closing Date: 9am, Tuesday 26th May