Post by OutSystems

🏆 Agentic Human Touch Award Winner: NORMAL A/S 🛍️ Working with partner Devoteam, Normal unified its retail operations on OutSystems by building a mobile "Store App" that centralizes 95% of daily store processes across more than 1,000 stores, empowering more than 12,000 employees across 12 countries. By bringing key store operations into a single platform, employees spend less time on administrative tasks and more time focused on delivering great customer experiences. Building on that foundation, Normal leveraged Agent Workbench to rapidly introduce #agentic AI with translation and invoice processing agents. The impact? Receipt processing time dropped from several days to just one, creating efficiencies across the business while accelerating the adoption of #AI-powered innovation. Congratulations to Normal on this well-deserved 2026 Innovation Award win! 🌟 Watch Thomas Eldrup, Solutions Architect at Normal, discuss the transformation, then explore the full case study: https://bit.ly/4ybUe2z

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