Post by Oliver Wyman

Financial institutions are performing well today — but markets may be questioning what happens next. Financial institutions’ response to AI thus far has focused on using AI to improve the efficiency of existing operating models and serving the growing ecosystem of AI-driven businesses (from hyperscalers to chip makers and data centers) as clients. There are challenges with both elements of the strategy. As AI threatens to reshape customer relationships, revenue pools, and operating models, our Known Unknowns report examines what it will take for banks to sustain growth and defend their advantage: https://owy.mn/3Sz8cLH