Post by Oliver Wyman

AI agents are beginning to influence how consumers search, compare, and select financial products — creating new opportunities and new risks for banks. Today, two perspectives dominate boardroom discussions. Some executives envision banks operating with a fraction of today’s workforce, overseen by a small group of highly specialized experts. Others argue that trust, regulation, and systemic risk impose natural limits to AI deployment, ensuring that humans will remain central to banking operating models even as AI capabilities expand. Explore how financial institutions can respond as this new channel takes shape: https://owy.mn/4jHQwHf