Post by Nordstrom

Selling clothes or delivering packages — the path to exceptional customer service looks the same.   On the latest episode of The Nordy Pod, Pete Nordstrom sits down with Sarah Casalan, President of The UPS Store. Under Sarah's leadership, The UPS Store has been rated #1 for customer service on Forbes' annual list for three consecutive years — a ranking shaped by surveying 158,000 customers across industries.   What does the best customer service in the business actually look like? Sarah and Pete dig into the power of simplifying your business, innovating from within, and meeting customers on their own terms. Whether you're in retail, logistics, or anywhere in between, the lesson is universal: It's all about making customers feel good.   Tune in to hear Sarah's insights and a few nuggets of wisdom we're already putting to work: https://lnkd.in/dYcDmUiE

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