Post by Noel Harris

After 12 incredible years, my time at eGain has come to an end. Due to a shift to a fully office-based model — and living 160 miles from the office — redundancy was the inevitable outcome. No drama, no hard feelings. Just one of those things. I want to take a moment to say that my time at eGain has been nothing short of extraordinary. I joined in 2014 as a founding member of their Digital Transformation practice, and over 12 years I've been fortunate enough to grow through four promotions — from Digital Transformation Director, to Director of Client Services, to Head of Client Services, and most recently to Vice President of Sales & Client Services for EMEA. It's been a journey I'm immensely proud of. Some highlights: 📈 Delivered $2.4M of a $3M new-logo target in H1 alone — tracking at ~110% for the full year 📈 Owned and grew an $18M ARR installed base portfolio with consistent 11% YoY growth 📈 Grew the EMEA team from 2 to 12 people 📈 Introduced MEDDICC-based opportunity management — improving win rates by >100% and deal size by >10% 📈 Led C-suite relationships and complex enterprise negotiations across some amazing brands including HMRC, EE, Allianz, Tryg, Achmea and many more 📈 Built the Client Services function from the ground up — playbooks, operating models, onboarding programmes, the lot Before eGain, I held leadership roles at Capita and Telefonica UK (O2), where I built a webchat operation that delivered £28M annual net benefit and became the global blueprint for the Telefonica Group. So — what am I looking for? I'm a VP-level Sales & Customer Success leader with 15+ years driving revenue growth and digital transformation across SaaS, BPO and telecoms. I bring deep experience in enterprise account management, go-to-market strategy, pipeline and forecasting discipline, and building high-performing commercial teams. I've worked extensively with platforms like Salesforce, Genesys, SAP, Microsoft Dynamics and AWS, and across sectors including Telco, BFSI, Retail, Utilities and Travel. I'm happy to travel extensively. I'm now open to new opportunities and would hugely appreciate any shares, introductions or recommendations. If you know of a business that needs someone to build, lead or transform a sales or customer success function — I'd love to chat. 📧 [email protected] 📱 07900 986447 Thank you to everyone at eGain who made the last 12 years so special. Onwards! 🚀 #OpenToWork #SalesLeadership #CustomerSuccess #SaaS #DigitalTransformation #EMEA #Leadership