Post by Nick Hague
Host of World’s Greatest Business Thinkers Podcast | Author | Previously Co-Founded & Exited B2B International
“Customer Experience or Customer Service is not a department or even a strategy; it is a philosophy and a culture” Shep Hyken Wise words from Shep talking through what brands should be doing to manage customer experience in times of crisis and why it's more important than ever to develop a customer-first mindset. A big thank you to Shep Hyken for taking part on this week's B2B Insights Podcast - http://b2bint.nl/9 #cx #customerexperience #b2binternational #b2b #insights #b2binsights #b2bcustomerexperience #customer #podcast #b2bpodcast
