Post by Nexthink

Reducing digital friction in an increasingly digital world can be complex, but DEX tools can simplify your approach. In his recent Computerworld article, Bob Violino gives a fantastic overview of how a dedicated digital employee experience tool can "help organizations enhance the technology their workers use every day, which in turn can lead to improved productivity and increased employee retention." In addition to expert insights from Gartner and Forrester, Violino spoke with customer, Southwest Airlines, about how deploying Nexthink has has reduced operational friction and shifted IT from a reactive support function to a proactive experience enabler through automated remediation, improved visibility, and leveraging AI-driven insights. You can read the full story here: https://lnkd.in/eG_Y95CZ