Post by Nexthink

Meet Darren Wright, IT Consultant and instructor for our Digital Employee Experience Operations (DEXOps) Strategist certification training at #NexthinkExperience26. Having worked with organizations across industries, Darren has seen firsthand that the most successful DEX programs treat digital employee experience as a business discipline, not just an IT initiative. As Darren explains: "DEX should be considered a business discipline because it focuses on reducing digital friction, the technology-related obstacles that slow employees down and impact their ability to work effectively." That perspective is at the core of the DEXOps Strategist training. While IT manages technology, the consequences of digital friction are felt across the business through lost productivity, lower employee engagement, reduced retention, and poorer customer outcomes. Darren believes DEXOps success should therefore be measured by business outcomes and employee impact, not solely by traditional IT metrics. One of the biggest challenges facing IT leaders today is proving the value of technology investments. During this session, Darren will explore how DEXOps helps organizations connect digital experience improvements to business outcomes such as productivity, employee engagement, technology adoption, and business agility. "A key takeaway you'll get is how to quickly identify the experience issues that truly impact your users and, more importantly, how to prioritize and operationalize those insights in a way that drives measurable business value." Darren will share how organizations are using DEXOps to reduce digital friction, strengthen alignment between IT and business objectives, and position technology as an enabler of workforce performance. Join Darren at Experience 2026 and take the next step toward becoming a Certified DEXOps Strategist Professional. Register now: https://lnkd.in/e9Qn8Z_Y