Post by Nexthink

Last week at Masters of Experience London, we heard firsthand how organizations are reimagining IT through AI, automation, and Digital Employee Experience (DEX). A special highlight was the Women in DEX breakfast, which brought together an incredible group of leaders and was an amazing kick off to a packed day. Thank you to our Nexthinkers who opened the event with an incredible outline of the rise of autonomous IT operations and AI-native DEX: Gordon Orr, Pedro Bados & Maurice van den Driessche. Thank you to all of our speakers: - Rachael Smith from Ministry of Justice UK for your conversation with Pedro about how to scale cross-team DEX adoption - Simon Sankey from Aon for your incredible insights in the first LIVE Soul of the CIO event - Greg Dolphin from LexisNexis for sharing how your team is eliminating the need for employee generated support tickets - Mark Radford from Freshfields and Andrew Colley from Unilever for your conversation with Jon Cairns on best practices for user experience in 2026 - Last, but certainly not least, Christy Punch from Forrester for your entertaining and informative session on the future of digital employee experience We appreciate your willingness to share your stories and perspectives. It is what really made the event a success!