Post by Nexthink

Another successful Masters of Experience in the books. NYC brought the energy! We explored how organizations are redefining digital employee experience through AI, automation, and experience-led IT. A big thank you to Paul Gentile and Richard Matthews for sharing the latest innovations across the Nexthink platform, including how our AI-powered DEX platform is delivering real-time visibility, intelligent automation, and a personal IT agent to help resolve issues instantly for employees. Plus a sneak peak into the innovations emerging from Nexthink Labs. The highlight, as always, was hearing directly from our customers. Manoj D., Global CPO, End User Experience (Prudential Financial) and Jordan Sones, SVP, Digital Workplace Services & Applied AI (Moody's Corporation) delivered a masterclass in implementing a proactive DEX strategy. A few moments that stood out: 🔹 Real-world outcomes from ticket reduction initiatives and sustained employee engagement efforts 🔹 The vision for evolving from reactive support to proactive, experience-driven IT 🔹 Inspiring examples of agentic AI and the potential of Enterprise Navigator The conversations, questions, and connections throughout the day reinforced something we hear again and again: digital workplace leaders are looking for ways to create better experiences while driving measurable business outcomes. Thank you to everyone who joined us and helped make this our biggest NYC Masters of Experience yet!