Post by Nehmedia, Inc.

Google now uses AI to read customer reviews AND your responses to them. That means your reply matters as much as the review itself. Joe Mink, Local Business Search Marketing strategist at Pet Resort Marketing powered by Nehmedia, breaks down what actually works: respond within 48 hours, get personal with customer names, and address negative reviews professionally. Your reviews aren't just about reputation—they signal to Google that you're active and trustworthy. #LocalSEO #ReputationManagement #GoogleBusiness