Post by Nadia N.

Without this critically step in AI delivery, you're just delivering poor experiences faster. Brands are under pressure to deliver on AI investments in 2026 - but most lack the human-centred delivery capability to do it in ways that actually improve customer outcomes. Across industries (banking, retail, healthcare, insurance), the demand is for practitioners who can bridge AI implementation and customer experience design - not just technologists, and not just traditional CX people, its the intersection of these two world's. Great (albeit sponsored) article on the Daily Maverick. https://lnkd.in/dHrNJz6g