Post by Mobilise IT Pty Ltd

Multi-carrier, one brain: ZTM + ServiceNow for clean costs and simple control    Australia’s carrier landscape is fragmented by design. Many organisations deliberately split services across providers for coverage resilience and commercial leverage. Also as many organisations are start to align their IT strategies to address the Security of Critical Infrastructure Act, split fleet or multiple carriers is starting to become the norm,    However, without a unifying control layer, that strategy quickly becomes an operational challenge:    SIM swaps tracked in spreadsheets  Plan changes managed by email  Suspensions and activations handled manually  Number ports with limited auditability  Invoices reviewed in isolation from assets    That’s where Zero Touch Mobility (ZTM), built natively on ServiceNow, changes the equation.    Instead of managing carriers individually, ZTM centralises:    SIM and service lifecycle management across carriers  Invoice and usage ingestion linked directly to assets and services  Automated anomaly detection  Plan optimisation workflows  Real-time visibility of utilisation and cost    One national field-services organisation consolidated mobility across multiple carriers and moved from reactive administration to governed automation.    Managers gained live visibility of SIM utilisation, automated plan changes based on usage thresholds, and reconciled billing directly against asset records inside ServiceNow.    The result wasn’t just cleaner reporting.    It was control.    Carrier diversity is a strategic lever, but only if your data model, workflows, and financial reconciliation make that visible and actionable.    If you had a single pane of glass showing services, devices, usage and costs today…    What carrier decisions would you change tomorrow? #SelfService #ServiceNow #ZeroTouch #ZeroTouchMobility #SamsungSDS #SamsungZTM #ZTM #ServiceNowITAM #ITAM #ServiceNowITSM #ITSM #BuildOnServiceNow